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var(--border);border-radius:var(--radius);height:100%;box-shadow:var(--shadow-sm);flex-direction:column;display:flex;overflow:hidden}.chat-head{border-bottom:1px solid var(--border);align-items:center;gap:11px;padding:16px 20px;display:flex}.chat-avatar{background:var(--navy);color:#fff;border-radius:11px;flex:none;justify-content:center;align-items:center;width:38px;height:38px;font-weight:700;display:flex}.chat-head .name{font-weight:700;font-size:var(--fs-14)}.chat-head .status{font-size:var(--fs-12);color:var(--success);align-items:center;gap:5px;display:flex}.chat-thread{flex-direction:column;flex:1;gap:16px;padding:22px;display:flex;overflow-y:auto}.bubble-row{flex-direction:column;max-width:76%;display:flex}.bubble-row.from-bot{align-self:flex-start;align-items:flex-start}.bubble-row.from-user{align-self:flex-end;align-items:flex-end}.bubble{font-size:var(--fs-14);line-height:var(--lh-than);white-space:pre-wrap;word-break:break-word;border-radius:16px;padding:12px 15px}.bubble-bot{background:var(--surface-2);border:1px solid var(--border);border-bottom-left-radius:4px}.bubble-user{background:var(--text);color:var(--bg);border-bottom-right-radius:4px}.bubble-cite{border-top:1px solid var(--border-strong);font-size:var(--fs-12);color:var(--text-dim);font-family:var(--font-ui);font-variant-numeric:tabular-nums;margin-top:8px;padding-top:8px}.bubble .mono{font-family:var(--font-ui);font-variant-numeric:tabular-nums;font-weight:700}.bubble-system{background:var(--surface-2);color:var(--text-dim);font-size:var(--fs-12);border:1px solid var(--border);white-space:pre-wrap;word-break:break-word;border-radius:999px;align-self:center;padding:6px 14px}.chips{flex-wrap:wrap;gap:8px;margin-top:10px;display:flex}.chip{border:1.5px solid var(--border-strong);background:var(--surface);font-size:var(--fs-14);cursor:pointer;border-radius:999px;padding:7px 14px;font-weight:600;transition:border-color .15s,color .15s}.chip:hover{border-color:var(--navy-2);color:var(--navy-2)}.typing-dots{gap:4px;padding:13px 16px;display:inline-flex}.typing-dots span{background:var(--text-faint);border-radius:50%;width:6px;height:6px;animation:1.3s ease-in-out infinite tdot}.typing-dots span:nth-child(2){animation-delay:.18s}.typing-dots span:nth-child(3){animation-delay:.36s}@keyframes tdot{0%,60%,to{opacity:.4;transform:translateY(0)}30%{opacity:1;transform:translateY(-4px)}}.otp-row{gap:8px;margin-top:12px;display:flex}.otp-box{border:1.5px solid var(--border-strong);text-align:center;width:38px;height:46px;font-family:var(--font-ui);font-size:var(--fs-20);background:var(--surface);color:var(--text);border-radius:9px;font-weight:700}.otp-box:focus{border-color:var(--gold);box-shadow:0 0 0 3px var(--gold);outline:none}@supports (color:color-mix(in lab, red, red)){.otp-box:focus{box-shadow:0 0 0 3px color-mix(in srgb, var(--gold) 15%, transparent)}}.otp-meta{font-size:var(--fs-12);color:var(--text-dim);justify-content:space-between;align-items:center;margin-top:9px;display:flex}.secq{margin-top:14px}.secq label{font-size:var(--fs-12);margin-bottom:6px;font-weight:700;display:block}.secq input{border:1.5px solid var(--border-strong);width:100%;font-size:var(--fs-14);background:var(--surface);color:var(--text);border-radius:8px;padding:9px 11px}.chat-input{border-top:1px solid var(--border);align-items:center;gap:10px;padding:16px 20px;display:flex}.chat-input input{border:1.5px solid var(--border);font-size:var(--fs-14);background:var(--surface-2);color:var(--text);border-radius:999px;flex:1;padding:12px 15px}.chat-input input:focus{border-color:var(--navy-2);background:var(--surface);outline:none}.chat-input .icon-btn{border:1.5px solid var(--border);background:var(--surface);cursor:pointer;width:40px;height:40px;color:var(--text-dim);border-radius:50%;flex:none;justify-content:center;align-items:center;display:flex}.chat-input .icon-btn.send{background:var(--gold);border-color:var(--gold);color:#fff}.chat-input .icon-btn:disabled{opacity:.5;cursor:not-allowed}.chat-disclaimer{font-size:var(--fs-12);color:var(--text-faint);align-items:flex-start;gap:5px;padding:0 20px 14px;display:flex}.stepper{flex-direction:column;margin-top:4px;display:flex}.step{gap:12px;padding-bottom:22px;display:flex;position:relative}.step:last-child{padding-bottom:0}.step:before{content:"";background:var(--border);width:2px;position:absolute;top:22px;bottom:0;left:9px}.step:last-child:before{display:none}.step-dot{z-index:1;border-radius:50%;flex:none;justify-content:center;align-items:center;width:20px;height:20px;display:flex}.step-dot.done{background:var(--navy);color:#fff}.step-dot.current{background:var(--gold);color:#fff;box-shadow:0 0 0 4px var(--gold-bg)}.step-dot.pending{background:var(--surface);border:2px solid var(--border-strong)}.step-dot.waiting-partner{background:var(--warning);color:#fff}.step-body .step-label{font-size:var(--fs-14);font-weight:700}.step-body .step-note{font-size:var(--fs-12);color:var(--text-dim);margin-top:2px}.tls-filter-panel{border-color:var(--navy);background:var(--navy-soft)}.tls-filter-panel .card-title,.tls-filter-panel label{color:var(--navy-2)}.tls-filter-panel select,.tls-filter-panel input{border:1.5px solid var(--navy);font-size:var(--fs-14);background:var(--surface);color:var(--text);border-radius:8px;padding:7px 10px;font-family:inherit}.tls-filter-panel select:focus,.tls-filter-panel input:focus{border-color:var(--navy-2);box-shadow:0 0 0 3px var(--navy-2);outline:none}@supports (color:color-mix(in lab, red, red)){.tls-filter-panel select:focus,.tls-filter-panel input:focus{box-shadow:0 0 0 3px color-mix(in srgb, var(--navy-2) 20%, transparent)}}.tls-filter-panel .btn-clear-filter{background:var(--navy);color:#fff;border:1.5px solid var(--navy);font-size:var(--fs-14);cursor:pointer;border-radius:9px;padding:7px 14px;font-weight:600}.tls-filter-panel .btn-clear-filter:hover{background:var(--navy-2);border-color:var(--navy-2)}.tls-stt{color:var(--text-dim);font-family:var(--font-mono);font-size:var(--fs-12);text-align:right;white-space:nowrap;width:1%}.tls-nowrap{white-space:nowrap}.tls-col-loai-kn{white-space:nowrap;text-overflow:ellipsis;max-width:170px;overflow:hidden}.tls-col-khach{min-width:150px}.tls-col-khach .tls-ten{white-space:nowrap;text-overflow:ellipsis;max-width:220px;display:block;overflow:hidden}.tls-col-khach .badge{width:fit-content;margin-top:4px;display:block}.tls-col-thao-tac{white-space:nowrap;min-width:110px}.filter-bar{flex-wrap:wrap;align-items:center;gap:9px;margin-bottom:16px;display:flex}.filter-chip{border:1.5px solid var(--border-strong);background:var(--surface);font-size:var(--fs-14);cursor:pointer;border-radius:9px;align-items:center;gap:6px;padding:8px 14px;font-weight:600;display:inline-flex}.filter-chip.active{background:var(--navy);border-color:var(--navy);color:#fff}.search-box{border:1.5px solid var(--border);background:var(--surface);border-radius:9px;flex:1;align-items:center;gap:7px;min-width:200px;padding:8px 13px;display:flex}.search-box input{font-size:var(--fs-14);width:100%;color:var(--text);background:0 0;border:none;outline:none}.trail{margin-top:6px}.trail-step{border-left:2px solid var(--border);margin-left:8px;padding:0 0 22px 26px;position:relative}.trail-step:last-child{border-color:#0000;padding-bottom:0}.trail-step:before{content:"";background:var(--navy);border:3px solid var(--surface);width:14px;height:14px;box-shadow:0 0 0 1.5px var(--border);border-radius:50%;position:absolute;top:2px;left:-8px}.trail-tool{font-family:var(--font-mono);font-size:var(--fs-12);color:var(--navy-2);background:var(--info-bg);border-radius:6px;margin-bottom:8px;padding:3px 9px;font-weight:700;display:inline-block}.trail-io{background:var(--surface-2);border:1px solid var(--border);font-family:var(--font-mono);font-size:var(--fs-12);color:var(--text-dim);white-space:pre-wrap;word-break:break-word;border-radius:8px;margin-bottom:8px;padding:10px 12px;overflow-x:auto}.trail-note{font-size:var(--fs-14);color:var(--text);background:var(--surface);border-left:3px solid var(--gold);border-radius:0 8px 8px 0;padding:8px 12px}.trail-time{font-size:var(--fs-12);color:var(--text-faint);margin-top:6px}.kv-row{border-bottom:1px solid var(--border);font-size:var(--fs-14);justify-content:space-between;gap:12px;padding:8px 0;display:flex}.kv-row:last-child{border-bottom:none}.kv-row .k{color:var(--text-dim);flex:none}.kv-row .v{text-align:right;font-weight:600}.masked{align-items:center;gap:5px;display:inline-flex}.masked .icon{color:var(--text-faint)}.sla-badge{font-size:var(--fs-14);border-radius:9px;align-items:center;gap:6px;padding:8px 13px;font-weight:700;display:inline-flex}.kpi-grid{grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:14px;display:grid}.kpi{padding:18px}.kpi-label{font-size:var(--fs-12);color:var(--text-dim);font-weight:600}.kpi-value{font-family:var(--font-ui);font-size:var(--fs-32);margin-top:6px;font-weight:700}.kpi-trend{font-size:var(--fs-12);align-items:center;gap:4px;margin-top:5px;display:inline-flex}.kpi-trend.up{color:var(--success)}.kpi-trend.down{color:var(--danger)}.barchart{flex-direction:column;gap:12px;margin-top:8px;display:flex}.barrow{font-size:var(--fs-14);grid-template-columns:150px 1fr 54px;align-items:center;gap:12px;display:grid}.bartrack{background:var(--surface-2);border:1px solid var(--border);border-radius:6px;height:11px;overflow:hidden}.barfill{border-radius:6px;height:100%}textarea,.field select{border:1.5px solid var(--border);background:var(--surface);width:100%;color:var(--text);font-size:var(--fs-14);border-radius:9px;padding:11px 13px;font-family:inherit}textarea:focus{border-color:var(--navy-2);box-shadow:0 0 0 3px var(--navy-2);outline:none}@supports (color:color-mix(in lab, red, red)){textarea:focus{box-shadow:0 0 0 3px color-mix(in srgb, var(--navy-2) 15%, transparent)}}.form-msg{font-size:var(--fs-14);margin-top:10px}.form-msg.error{color:var(--danger)}.form-msg.success{color:var(--success)}@media (max-width:1180px){.chat-shell{grid-template-columns:1fr;height:auto}.chat-rail{gap:14px;height:auto;display:flex;overflow-x:auto}.chat-rail .card{min-width:240px;margin-bottom:0}.login-shell{grid-template-columns:1fr}.login-brand{padding:32px}.grid-2,.grid-3,.grid-4{grid-template-columns:1fr 1fr}}@media (max-width:720px){main{padding:16px}.grid-2,.grid-3,.grid-4{grid-template-columns:1fr}.tabnav{padding:10px 16px}.topbar{padding:12px 16px}.topbar-actions{flex-wrap:wrap;justify-content:flex-end;row-gap:8px}.notif-dropdown{width:auto;min-width:0;max-width:none;max-height:min(70vh,100vh - 16px);position:fixed;inset:auto 8px 8px}}.lp-nav{justify-content:space-between;align-items:center;max-width:1180px;margin:0 auto;padding:20px 32px;display:flex}.lp-nav .brand{font-weight:700;font-size:var(--fs-20);color:var(--text)}.lp-hero{background:linear-gradient(120deg,#f6f9fc 0% 55%,#ffe9f3 85%,#fff6d9 100%);padding:88px 32px 96px}.lp-hero-inner{text-align:center;max-width:820px;margin:0 auto}.lp-hero h1{letter-spacing:-.02em;color:#0a2540;margin:0;font-size:clamp(32px,5vw,52px);line-height:1.15}.lp-hero p.lead{font-size:var(--fs-20);color:#425466;max-width:620px;margin-top:18px;margin-left:auto;margin-right:auto}.lp-hero-actions{flex-wrap:wrap;justify-content:center;gap:14px;margin-top:32px;display:flex}.lp-section{max-width:1120px;margin:0 auto;padding:64px 32px}.lp-section h2{font-size:var(--fs-32);text-align:center;color:var(--text);margin:0}.lp-section .lead{text-align:center;color:var(--text-dim);font-size:var(--fs-16);max-width:640px;margin:12px auto 0}.lp-stat-strip{background:var(--surface-2);border-radius:var(--radius);grid-template-columns:repeat(5,1fr);gap:24px;padding:40px 32px;display:grid}.lp-stat{text-align:center}.lp-stat .num{font-size:var(--fs-32);color:var(--text);font-weight:700;font-family:var(--font-ui)}.lp-stat .label{font-size:var(--fs-14);color:var(--text-dim);margin-top:6px}.lp-flow{flex-direction:column;margin-top:40px;display:flex}.lp-flow .step{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);text-align:center;padding:18px 22px}.lp-flow .step b{color:var(--text);display:block}.lp-flow .step span{font-size:var(--fs-12);color:var(--text-dim)}.lp-flow .arrow{text-align:center;color:var(--text-faint);padding:4px 0;font-size:20px;display:block;transform:rotate(90deg)}.lp-flow .step.emphasis{background:var(--navy);border-color:var(--navy)}.lp-flow .step.emphasis b,.lp-flow .step.emphasis span{color:#fff}@media (min-width:860px){.lp-flow{flex-direction:row;justify-content:center;align-items:center;gap:0}.lp-flow .step{flex:1}.lp-flow .arrow{padding:0 12px;transform:none}}.lp-footer{border-top:1px solid var(--border);margin-top:40px;padding:48px 32px}@media (max-width:1120px){.lp-stat-strip{grid-template-columns:repeat(3,1fr)}}@media (max-width:860px){.lp-stat-strip{grid-template-columns:repeat(2,1fr)}}.ck-page{background:var(--bg);min-height:100vh;padding:56px 20px 80px}.ck-wrap{max-width:640px;margin:0 auto}.ck-eyebrow{font-size:var(--fs-12);letter-spacing:.06em;text-transform:uppercase;color:var(--text-dim);margin:0 0 16px;font-weight:700}.ck-h1{color:var(--text);margin:0 0 20px;font-size:clamp(24px,4vw,32px);line-height:1.3}.ck-lead{font-size:var(--fs-16);color:var(--text-dim);margin:0 0 12px;line-height:1.6}.ck-lead-strong{font-size:var(--fs-16);color:var(--text);margin:0 0 40px;font-weight:700;line-height:1.6}.ck-section{margin-top:44px}.ck-h2{font-size:var(--fs-20);color:var(--text);margin:0 0 16px}.ck-h3{font-size:var(--fs-16);color:var(--text);margin:0 0 10px}.ck-section p{font-size:var(--fs-16);color:var(--text-dim);margin:0 0 12px;line-height:1.65}.ck-section p b{color:var(--text)}.ck-plain{color:var(--text-dim);font-size:var(--fs-16);margin:0;padding-left:20px;line-height:1.6}.ck-plain li{margin:6px 0}.ck-grid-2{grid-template-columns:1fr;gap:28px;display:grid}@media (min-width:640px){.ck-grid-2{grid-template-columns:1fr 1fr}}.ck-core{border:2px solid var(--danger);border-radius:var(--radius);background:var(--surface);margin-top:40px;padding:28px}.ck-core .ck-h2{color:var(--danger)}.ck-never{background:var(--border);border:1px solid var(--border);border-radius:var(--radius-sm);flex-direction:column;gap:1px;margin:0 0 20px;padding:0;list-style:none;display:flex;overflow:hidden}.ck-never li{background:var(--surface);align-items:flex-start;gap:14px;margin:0;padding:16px 18px;display:flex}.ck-never .ck-x{font-size:var(--fs-20);color:var(--danger);flex:none;font-weight:700;line-height:1.4}.ck-never span span,.ck-never li>span:last-child{font-size:var(--fs-16);color:var(--text-dim);line-height:1.55}.ck-never li b{color:var(--text)}.ck-core-warn{font-size:var(--fs-16);color:var(--danger);background:var(--danger-bg);border-radius:var(--radius-sm);margin:0;padding:14px 16px;line-height:1.6}.ck-core-warn b{color:var(--danger)}.ck-footer{border-top:1px solid var(--border);margin-top:56px;padding-top:24px}.ck-footer p{font-size:var(--fs-14);color:var(--text-dim);margin:0 0 8px;line-height:1.6}.ck-footer p b{color:var(--text)}.ck-footer-dim{color:var(--text-dim)!important;font-size:var(--fs-12)!important}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}